Remote IT Support
Advances in technology and changing business needs mean that Remote Support is fast becoming a preferred IT solutions tool. Our experienced operators can provide instant help with your IT tasks and problems by gaining remote access to your computer.
Remote Support – CRM Assist
With your permission we can gain access to any computer in your network without having to come to your offices. We can then diagnose faults and carry out administrative tasks like adding or deleting user details, while you watch on your PC screen.
CRM Assist is a cost-effective and convenient way to resolve IT faults and carry out administrative tasks on your network. By watching how our experienced operators resolve the problem or complete the task remotely, customers can often learn what to do should they come across the same issue in future.
CRM Assist is quick and easy to set up and can even operate through a firewall without having to change the settings. The service works for most network related problems, however, CRM Assist is generally not suitable for internet related issues. If the issue relates to the internet, our On-Site IT Support Service is more suitable as we will have to diagnose the issue at your premises.