IT SUPPORT AND MAINTENANCE CONTRACTS - Call us on 0161 877 1777
Many businesses find solving problems with their IT systems time-consuming and frustrating. By choosing CRM Systems Support as your IT partner, you can hand responsibility for your systems to us safe in the knowledge that we have the expertise to solve your IT and network issues.
Service Profile
CRM Systems Support delivers IT support and maintenance services to a variety of organisations across the whole of the UK. We can provide business critical support 24 hours a day, 7 days a week, 365 days a year, with support and maintenance packages tailored specifically to suit your individual business requirements.
CRM’s hardware maintenance services are delivered through our nationwide infrastructure with on-site support teams and in excess of 60 field engineers controlled and supported from our central operations hub in Manchester. Our maintenance capability covers all Tier One manufacturer product ranges including HP, IBM, DELL and Toshiba, and we have the infrastructure in place to provide services to nation-wide customers.
Our Service Sales division includes a team of highly knowledgeable consultants and engineers who deliver unparalleled levels of customer service developed through experience in roles held at major corporate organisations. This real-life experience coupled with the highest vendor accreditation in their field brings peace of mind to our clients when requesting support services from CRM.
With strategically placed Technical Resource Centres and Spares Locations and channel partnerships, CRM currently support over 21,000 end-users throughout the Manchester, Birmingham, Leeds, Liverpool, York, Newcastle, Glasgow, Edinburgh, Bristol, Cardiff and Ireland.
Offering Guaranteed Service Level Agreements covering multi-vendor desktops, laptops, servers, network infrastructure and printers. Service levels are available from Next Business Day Response up to guaranteed 4 hour fix 24/7/365, our clients can ensure all IT infrastructure failures are resolved within the agreed time scales, thus ensuring minimum disruption to your daily business activities.
On-Site and Remote Support
We offer on-site and remote support services to help diagnose and solve your IT problems as quickly as possible to get your systems working with as little disruption to your business as possible. Our Remote Support service provides instant support via us remotely accessing your computer over the internet and helping you while you watch us work on screen. Remote Support is suitable for most IT issues but in the case of an internet related problem our On-Site Support service may be better suited if we cannot access your computer through the internet.
In addition, CRM provides its clients with a full range of services across the following areas:
IT Help Desk or Service Desk
Desk side Support
Hardware Support (including 7 x 24 x 365 option)
Server Management and Capacity Planning
Software Image Management
Desktop Installation and Commissioning
Project Management
Technical Consultancy
Network Engineering
Free Consultation
As with all our services, we can design and deliver a support package tailor-made for your business. We also regularly re-assess your systems to meet your business' changing needs. If you would like to know more about our IT Systems Support service please contact us and we will be happy to discuss your needs.